Shipping policy
Last updated: August 26, 2026
Order Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates We ship across India. Shipping charges are calculated based on the weight, dimensions, and delivery location of your order and will be displayed at checkout.
- Standard Delivery: 7–14 business days
- Express Delivery: 3–5 business days (available for select locations)
For bulk or commercial orders, delivery timelines may vary. Our team will contact you with an estimated delivery date.
Free Shipping We offer free shipping on orders above ₹[your threshold amount]. This will be automatically applied at checkout.
Large & Heavy Equipment Commercial kitchen equipment is large and heavy. Delivery for such items may require special handling. Our logistics partner will coordinate a suitable delivery time with you. Please ensure someone is available at the delivery address to receive and inspect the goods.
Shipping Restrictions We currently ship within India only. We do not ship to PO Boxes or APO/FPO addresses.
Order Tracking Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your shipment on the carrier's website.
Damaged or Lost Shipments If your order arrives damaged, please take photos immediately and contact us within 48 hours of delivery at [your email] or [your phone number]. We will work with the carrier to resolve the issue promptly.
Delays We are not responsible for shipping delays caused by natural disasters, strikes, or other circumstances beyond our control. However, we will keep you informed and do our best to resolve any issues.
Contact Us For any shipping-related queries, please reach out to us at: 📧 [msphotelsmart@gmail.com] 📞 [+919846509005]